Bilal Gokpinar’s main research interests are in new product development, innovation, operations and technology management. Specifically, he is interested in design, management and improvement of knowledge-based (white-collar) work processes, and operational and organisational challenges in knowledge-intensive industries such as automotive, pharmaceuticals, and telecommunications. His research has been published in leading management journals such as Management Science and Production and Operations Management. He teaches “Operations and Technology Management” and “Project Management” at UCL, and his industry experience includes working with General Motors R&D and Strategic Planning. He is a member of the Institute for Operations Research and Management Science (INFORMS) and Production and Operations Management Society (POMS), and a recipient of the INFORMS Judith Liebman Award in 2007.